Enterprise-grade security. Responsible AI. Your data protected.
Security isn't an afterthought at JoySuite—it's the foundation. We built our platform from the ground up to protect your data and deliver AI you can trust.
Our security promise
Four commitments that guide how we handle your data.
Your data is yours
You own your data. Period. We never sell it, share it with third parties for their benefit, or use it for purposes you haven't authorized.
Your data doesn't train AI models
Your content is never used to train AI models. The knowledge you upload stays yours—it doesn't become training data for anyone else.
Encryption everywhere
All data is encrypted in transit (TLS 1.3) and at rest (AES-256). Your information is protected whether it's moving or stored.
Transparent practices
We don't hide behind legal jargon. Our security practices are documented, audited, and available for your review.
Security in depth
JoySuite runs on enterprise-grade cloud infrastructure with multiple layers of protection.
- Hosted on AWS with ISO 27001 and SOC 2 certified data centers
- Multi-region redundancy for high availability
- DDoS protection and web application firewall
- Continuous vulnerability scanning and penetration testing
- 24/7 infrastructure monitoring and alerting
Security is built into every layer of the JoySuite application.
- Secure development lifecycle with code review and testing
- Relationship-based Access Controls (ReBAC) with granular permissions
- Session management with automatic timeout
- Audit logging for all administrative actions
- Regular third-party security assessments
Your data is protected at every stage—upload, processing, storage, and retrieval.
- TLS 1.3 encryption for all data in transit
- AES-256 encryption for all data at rest
- Logical and physical tenant isolation options
- Automated backups with point-in-time recovery
- Data retention policies you control
Control who sees what with enterprise-grade identity and access management.
- Single Sign-On (SSO) support for enterprise identity providers
- Multi-factor authentication (MFA) available
- Granular permission controls for content and features
- IP allowlisting for additional access control
- Automatic account lockout after failed attempts
AI safety and governance
AI is powerful—and that power comes with responsibility. Here's how we ensure JoySuite's AI is trustworthy, controlled, and aligned with your values.
Grounded in your data
JoySuite AI answers are grounded in your uploaded content—not the open internet. Every response can be traced back to a source document you control.
Citations you can verify
Every AI answer includes citations pointing to the exact source. Users can verify information rather than blindly trusting AI output.
No model training on your data
Your content is never used to train AI models. The queries and answers in your JoySuite stay in your JoySuite.
Content guardrails
Built-in content moderation prevents generation of harmful, inappropriate, or off-topic content. You set the boundaries.
Audit trails
Complete logging of AI interactions—what was asked, what was answered, what sources were used. Full visibility for compliance.
Human oversight
Admins can review AI responses, flag issues, and refine the system. AI assists—but humans remain in control.
Certifications and compliance
We're actively pursuing the security and compliance certifications your organization requires.
SOC 2 Type II
Audited security controls
In ProgressGDPR
EU data protection
In ProgressHIPAA
Healthcare data ready
In ProgressISO 27001
Information security management
In ProgressQuestions about security?
Our security team is happy to discuss your specific requirements and answer any questions.
Ready to see JoySuite in action?
Experience enterprise-grade security with AI that actually works for your team.
Contact Us