We're with you every step of the way
JoySuite isn't just software—it's a partnership. Every plan includes the support and resources you need to succeed. And when you need more hands-on help, we're here.
You shouldn't have to pay extra for the basics. These resources come standard—no matter which plan you choose.
24/7 AI Support + Live Help
Access to Jovie, our AI assistant, around the clock—plus our Success Desk team (7am–7pm CT, Mon–Fri).
Quickstart Resources
Comprehensive guides for every feature. Find answers on your own, on your schedule.
Certification Programs
Role-based certification programs for admins and end users—including tracks for Sales, Support, HR, L&D, and more.
Most AI tools give you a blank screen and wish you luck
The biggest barrier to AI adoption isn't the technology—it's knowing how to use it. Generic AI companies hand you a chat window and leave you to figure it out. That's why most AI pilots fail.
JoySuite is different. Our services team has spent years helping organizations turn knowledge into performance. We don't just give you software—we help you configure it for your workflows, build it around your content, and train your team to actually use it.
That's why our clients get results where others get shelfware.
Professional Services
Sometimes you need more than documentation. Our professional services team works alongside you to get JoySuite configured, customized, and delivering value—faster than you could on your own.
JumpStart Onboarding
Two one-hour sessions focused on understanding your needs and providing specific implementation and usage recommendations.
Workflow Engineering
White-glove implementation for your team. We work hands-on with a department or group to get them fully up and running on JoySuite—customizing assistants, building new commands, and delivering workshops until your team is confident and productive.
Includes
- Discovery session to understand your team's workflows and pain points
- Custom assistant and command configuration
- Creation of new commands tailored to your specific use cases
- Hands-on workshops for end users (not just admins)
- Follow-up support to ensure adoption sticks
Knowledge Manager
Ongoing, hands-on support to develop, curate, and continuously improve your content. Think of it as fractional L&D support—expert instructional designers without the full-time hire.
Strategic Activities Include
- Stakeholder alignment
- Gap analysis
- Content strategy development
- Content creation
- Content migration from legacy systems
Additional Custom Services
Some needs fall outside structured packages. We offer custom services for clients who need something more.
- Additional hands-on assistance beyond core packages
- Integration support for third-party systems
- Data migration assistance
Services Comparison
All prices in USD
| Service | Starter | Growth | Business | Enterprise |
|---|---|---|---|---|
| 24/7 AI Support (Jovie) | ✓ | ✓ | ✓ | ✓ |
| Live Support (7am–7pm CT) | ✓ | ✓ | ✓ | ✓ |
| Quickstart Resources | ✓ | ✓ | ✓ | ✓ |
| Certification Programs | ✓ | ✓ | ✓ | ✓ |
| Dedicated Customer Success Manager | — | — | ✓ | ✓ |
| SLA with Service Credits | — | — | — | ✓ |
| JumpStart Onboarding | $199 | Included (Annual) | Included (Annual) | Included |
| Workflow Engineering | $1,950/dept | $1,950/dept | $1,950/dept | Included (Annual) |
| Knowledge Manager (10-hr block) | $1,500 | $1,500 | $1,500 | First block included (Annual) |
| Custom Services | Available | Available | Available | Available |
Ready to get started?
Whether you're just exploring or ready to dive in, we're here to help you succeed with JoySuite.