Resolve faster. Scale support. Keep customers happy.
Your team answers the same questions hundreds of times. JoySuite gives them instant access to every answer, every process, every edge case—so they spend less time searching and more time actually helping customers.
Sound familiar?
I know we solved this before. But I can't find the ticket, and the customer is waiting on hold.
Your support team is drowning in repeat questions. The answer exists somewhere—in a past ticket, a Confluence page, a Slack thread—but finding it takes longer than just figuring it out again. Senior agents hoard knowledge. New agents take months to ramp. And customers get different answers depending on who picks up.
Every answer your team needs—before the customer finishes asking.
JoySuite puts your entire knowledge base at every agent's fingertips. They ask questions in plain English and get instant, accurate answers—pulled from your help docs, internal wikis, past tickets, and SOPs.
"How do I process a refund for a subscription cancellation?" Answered in seconds. "What's our policy on extending trials?" Cited from your actual policy doc. Your newest agent performs like your best agent.
1. Verify in Stripe that two charges exist
2. If confirmed, process refund using 'Duplicate Charge' reason code
3. Send the 'Duplicate Charge Resolved' template email
No manager approval needed for duplicate refunds under $500.
The transformation
See how JoySuite changes your support workflow
Instant Answers
Agents ask questions in plain English and get accurate answers in seconds—not minutes of searching. Customers get help faster.
Consistent Quality
Every agent gives the same accurate response, whether they started yesterday or five years ago. No more "it depends on who you get."
Faster Ramp Time
New agents don't need to memorize everything—they just need to know how to ask. JoySuite becomes their always-available senior teammate.
Fewer Escalations
When agents can find answers instantly, they don't need to escalate. Your best people focus on truly complex issues.
Key capabilities for support teams
Answers on Demand
Agents ask questions and get instant answers from your help center, internal docs, and resolved tickets. "How do I handle a chargeback?" Answered in seconds.
Learn more →Workflow Assistants
Pre-built commands for support work. /draft response creates a customer reply. /summarize ticket condenses long threads. /escalation notes formats handoffs.
Learn more →Instant Upskilling
Turn your support playbook into training. New agents learn your processes, edge cases, and best practices at their own pace. Track completion.
Learn more →How support teams use JoySuite
Agents get step-by-step instructions instantly—no hunting through docs or asking teammates. Resolve billing issues on first contact.
JoySuite matches error codes to solutions from past tickets and documentation. Known issues get resolved in seconds.
Agents know exactly what's allowed and what needs approval. No more guessing or escalating simple policy questions.
Generate a first draft reply that matches your tone and addresses the customer's specific issue. Edit and send in seconds.
New hires work through your processes and learn by asking questions. They're productive in weeks, not months.
Before escalating, agents search JoySuite for similar cases. Most "never seen before" issues have actually been solved already.
Of the workweek is wasted searching for information
Your agents spend nearly a full day every week just looking for answers instead of helping customers. JoySuite eliminates the search. Agents ask, JoySuite answers, customers get help faster. Handle time drops. Resolution rates climb.
Source: McKinsey Global Institute, "The Social Economy," 2012
"Our average handle time dropped significantly, and first-contact resolution is way up. New agents are ramping in weeks instead of months. My senior agents finally have time for the complex cases."
Use this when making the case:
See how JoySuite helps support teams
Ready to stop searching and start resolving? Schedule a demo and we'll show you how it works.